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Store Policy

HOW TO CONTACT US
Email: info@tzujuchen.com
Wholesale Orders please email us directly.

ORDERING & SHIPPING
All items are made to order. Many items are completed and shipped within 7days. Special orders will take 2-6 weeks. For custom work please contact us at info@tzujuchen.com to discuss your project. For rush order please contact us for shipping time frame before ordering.

All jewelry is shipped USPS first class or priority mail with tracking included at no additional charge to destinations inside the United States. Purchases over $250 are fully insured. For international shipping, please contact us for a shipping quote before ordering.

RETURN
ALL SALES ARE FINAL. Tzu-Ju Chen Jewelry offers exchanges or store credit to your jewelry purchase within 14 days of receipt. The jewelry must be unworn and in the same condition in which it was received. Please note that shipping will not be included in the credit, and custom and special orders are not returnable. Store credit does not expire. Please email info@tzujuchen.com for a return authorization code first.

RETURN SHIPPING
Please note that when returning items, keep them in the original packaging and use a courier with insurance and tracking (such as UPS or FedEx). Tzu-Ju Chen Jewelry is not liable for items lost during return shipping.

REPAIRS
Tzu-Ju Chen Jewelry offers repairs and replacement solutions to all of our pieces, some charges may apply. Please contact the studio for details. Replacing an earring will require the remaining one for matching. The cost will be 50% of the current listing price, not including shipping.

PHOTO & DESIGN USAGE
All design and photo of Tzu-Ju Chen Jewelry are the intellectual properties of TJC Jewelry.
We kindly ask you not to use any images from the website without permission from the studio. Please contact info@tzujuchen.com for your photography inquiry.